01Which platforms do you develop on?+
We recommend the platform after understanding content, integrations, editing needs, scale and ownership. Online Stores packages cover Shopify or WooCommerce. Business websites may be code-led or CMS-led; bespoke ecommerce architecture is quoted through Custom Commerce.
02Is design included in the website packages?+
Yes. Foundation, Launch, Growth and Signature each include website design and development, with the same care in visual quality. Choose by scope, functionality and strategy. Their prices, page allowances, revision rounds and inclusions are the same here and on Packages.
03How does Foundation differ from Launch?+
Foundation gives your business a clear website using your existing identity, a discovery questionnaire and refinement of your supplied copy. Launch adds more pages, a discovery call, focused positioning and messaging direction, and a mini visual style guide. Both receive the same care in visual design.
04Can you work from another designer’s files?+
Yes. Development from approved designs is quoted separately using the build-only starting price shown below. That scope depends on the supplied designs, CMS and integrations; it is not an additional charge on a complete website package.
05What is included in an online store package?+
All three include design and build using your existing identity and supplied product content, platform checkout, one payment gateway, shipping and tax configuration, owner training and handover. Storefront covers initial setup of up to 25 products, Commerce 100 and Commerce Plus 250, with more shopping features and supported integrations at each level. These are initial setup allowances, not limits on what your store can sell.
06Are store subscriptions and transaction fees included?+
No. Platform subscriptions, hosting, domains, paid themes and apps, payment processing, shipping and messaging charges are separate, at cost. New branding, full copywriting, store migration and ongoing management are separately scoped. We agree the requirements and running costs before work starts.
07Do you support the website after launch?+
Growth includes 30 days of post-launch support and Signature includes 60 days. Storefront, Commerce and Commerce Plus include 15, 30 and 60 days respectively for issues with the delivered work. Foundation and Launch include website launch and handover. New features, ongoing management and additional maintenance are scoped separately.